Privacy Policy

Use of information

This Privacy Policy regulates the use by arbnco Ltd of the information you provide when using any of our websites, including our mobile apps and any other services we offer (for example, webinars or events). These will be referred to as ‘services’ in this notice.

Where ‘personal data’ is used this means identifiable information about you, such as your name, email address, payment details, IP address, support queries and so on. Any data that does not uniquely identify you is not covered by this Privacy Policy and the terms and conditions of use of the website apply instead.

If we need to modify this notice and that change is significant we will let you know, usually by email.

What do you mean by “we”?

When we say “we” that means arbnco Ltd (company number SC423816) headquartered in Glasgow, UK. arbnco develops disruptive proprietary technology solutions for the built environment through collaboration with world leading research bodies.

How we collect your data

When you use any of our services we will collect personal data about you. This can include:

Information you provide to us, such as providing contact details when accessing our content, join us on social media or participate in training and events. Information we collect automatically, such as your IP address and website click history. Sometimes this is collected via a “cookie”, which is a small text file that’s placed on your computer or mobile device. A cookie helps analyse web traffic or lets website operators know when you visit a particular site to tailor its operations to your preferences. You can choose to reject cookies via your web browser settings, but because these are important some of our services may not work properly or at all. Information we get from third parties, such as information in the public domain or which we receive from trusted marketing and research partners. We use this information to supplement the personal data we already hold about you to improve the services we offer.

We will only process your personal data if:

  • We have an existing contract with you, or
  • We have legitimate interests and they are not overridden by your rights, or
  • W have to fulfil a legal obligation, or
  • We have consent to do so.

What we do with your data

We only use your personal data for the use of our services, but we also use this data for other purposes, such as:

  • To communicate with you, by providing you with requested information or operational updates (for example, changes to the Privacy Policy).
  • To improve the services we provide, by monitoring and analysing end user usage.
  • To protect our services against malicious or unauthorised activity in accordance with the terms and conditions of use.
    to market to you, by sending you details of our services that may be of interest to you, in accordance with your marketing preferences.
  • To analyse and report, by aggregating and reporting on anonymised data which we may share publicly or with third parties.

Where we store your data

When we process or share data it may be moved to a country other than the one you live in, including outside of the European Economic Area (EEA). Some of these countries may have local laws equivalent to GDPR, but where data is transferred to another country we put safeguards in place to ensure your personal data is kept secure at all times. In the specific case of the USA, we ensure all companies are active under the EU-U.S. Privacy Shield program before transferring data to them.
How long we store your data

We keep data about you during the period of time you are an existing customer of ours. After this relationship has ended, we keep financial information for 6 years in order to comply with our legal obligations. We keep contact and order history information for 10 years after the end of our relationship, so we can answer any future queries and maintain a relationship with you should you become a customer again.

Our website contains links to other websites. Please be aware that we are not responsible for the privacy practices of other websites, nor the content of such websites. We encourage our users to be aware when they leave our website and to read the privacy statements external sites that collect personal data.

Your rights

Your personal data belongs to you and you have certain rights which you can choose to exercise. These include:

Being given the personal data we hold about you (in CSV format), and the ability to amend it if it is not correct, and
asking us to restrict processing of your personal data, and
deleting the personal data we hold.

If you wish us to do any of the above or have any questions about this Privacy Policy please send an email to [email protected] and we will get back to you within 30 days. If you are not happy with our response, please get in touch with your local data protection authority who will advise you how to submit a complaint.